Patient Information

Scheduled Appointments

All consultations are by appointment. Standard appointments are 10 to 15 minutes. If you have multiple or complex medical issues please request a longer appointment. This reduces delays for all patients. All patients attending the practice for the first time require a double appointment (visitors on short stay excepted)

Doctor of Choice

Every effort is made to provide an appointment with the doctor of your choice; however, for urgent matters this may not be possible.

Emergencies and After Hours

We provide a doctor at Central Consulting Suites until 8pm. After 8pm our doctors are on call and can be contacted by calling our answering service on 567 21333. If you need to speak to a doctor on call the answering service will arrange for you to speak to them. Please note fees apply for our after hours service.

Self Check In

Self check in kiosk is located in the foyer in Wonthaggi.

Tests Results & Prescriptions

All scripts require a doctors appointment , our doctors do not take requests for repeat scripts over the phone.

Generally a follow up visit will be necessary to review all test results. For follow-up appointments allow at least 3 working days for results to be received and reviewed by your doctor. Patients will be contacted if results require immediate or urgent follow-up.

Recalls

The practice has a policy for recalling patients where medically appropriate. If the doctor considers this is indicated for you it will be discussed with you.

Referrals

All referrals require a consultation and will not be backdated. It is important that once a referral is made the patient makes the appropriate arrangements to see the specialist  or provider to whom they have been referred.   It is advisable to contact the specialist or other provider to obtain details of any out of pocket costs which can be substantial.

Home Visits

Home visits are available for regular patients of this practice who are unable to attend because of serious incapacity. They are confined within a radius of 10kms from the main practice.   Home visits are not provided when requested due to lack of transport or for minor ailments.

Phone Advice

Doctors may be contacted by phone during normal hours. A message will be taken and the doctor will return the call at the end of their consulting session or before if possible. Emergency calls will be dealt with immediately.

Contact Details

It is important that patients advise the clinic of any change in their contact details. This can be done by phone, by letter, in person or by email.   In order to provide services to our patients it is our policy that we require an emergency contact person and contact details.