Patient Information

Scheduled Appointments
All consultations are by appointment. Standard appointments are 10 to 15 minutes. If you have multiple or complex medical issues please request a longer appointment. This reduces delays for all patients. All patients attending the practice for the first time require a double appointment (visitors on short stay excepted)

Fees & Charges
Privately Billed Consultations

Consultation Fee Medicare rebate
Short 32.20 17.20
Standard 64.60 37.60
Long 99.80 72.80
After Hours 230.00 129.80

*A discount of $5 is given for accounts paid in full at the time of consultation.

We require full payment at the time of consultation, EFTPOS and credit card facilities are available and your medicare rebate can be claimed instantly onto your EFTPOS card.

Bulk Billing
Pensioners, Healthcare Card Holders and young people under 16 year old.

A fee is charged for medical procedures ranging from $35 to $72 depending on the procedure or complexity.

Please ask in-clinic for an estimate of skin clinic and skin procedure charges.

Doctor of Choice
Every effort is made to provide an appointment with the doctor of your choice; however, for urgent matters this may not be possible.

Emergencies and After Hours
We provide a doctor at Central Consulting Suites until 8pm. After 8pm our doctors are on call and can be contacted by calling our answering service on 567 21333. If you need to speak to a doctor on call the answering service will arrange for you to speak to them. Please note fees apply for our after hours service.

Self Check In
Self check in kiosk is located in the foyer in Wonthaggi.

Tests Results & Prescriptions
All scripts require a doctors appointment , our doctors do not take requests for repeat scripts over the phone.

Generally a follow up visit will be necessary to review all test results. For follow-up appointments allow at least 3 working days for results to be received and reviewed by your doctor. Patients will be contacted if results require immediate or urgent follow-up.

Recalls
The practice has a policy for recalling patients where medically appropriate. If the doctor considers this is indicated for you it will be discussed with you.

Referrals
All referrals require a consultation and will not be backdated. It is important that once a referral is made the patient makes the appropriate arrangements to see the specialist  or provider to whom they have been referred.   It is advisable to contact the specialist or other provider to obtain details of any out of pocket costs which can be substantial.

Home Visits
Home visits are available for regular patients of this practice who are unable to attend because of serious incapacity. They are confined within a radius of 10kms from the main practice.   Home visits are not provided when requested due to lack of transport or for minor ailments.

Phone Advice
Doctors may be contacted by phone during normal hours. A message will be taken and the doctor will return the call at the end of their consulting session or before if possible. Emergency calls will be dealt with immediately.

Contact Details
It is important that patients advise the clinic of any change in their contact details. This can be done by phone, by letter, in person or by email.   In order to provide services to our patients it is our policy that we require an emergency contact person and contact details.